Frequently Asked Questions

How to become AliGeorgia’s customer?

Which countries can I buy items from?

Assistance in ordering parcels

How do I know how much an item weighs before I buy it?

Which online store can I order an item from?

Prohibited items

How do I know where my item is?

I ordered an item but it didn't show up in my room, what's the problem?

Why is it necessary to declare an item before arrival?

How do I declare a parcel?

In what cases is a parcel subject to customs clearance?

How much is the customs clearance fee?

Is it possible to take out the customs-cleared package before printing the declaration?